Do I have to call Microsoft if I've lost my Windows 2000 Server Terminal Services license tokens?

A. With Terminal Services licenses, you must contact Microsoft to enable Client Access Tokens on the server. If you rebuild a Terminal Services license server, you typically must contact Microsoft to re-enable the licenses.

Microsoft has released a hotfix at its Web site that lets you recover any future Client Access Licenses (CALs) that you apply. You must be running Win2K Service Pack 1 (SP1) or SP2 to apply this fix. Be aware, however, that you'll still need to contact Microsoft to recover any CALs that you install before applying the hotfix if you have no backup of the license database. Microsoft has also released a news bulletin at its Web site regarding this update.