JSI Tip 9965. You may receive a Stop 0x00000020 BSOD on Windows Server 2003?

You receive a stop error similar to:

STOP: 0x00000020 (0x0x00000000, 0x0x0000ffff, 0x0x00000000, 0x0x00000001) KERNEL_APC_PENDING_DURING_EXIT

NOTE: The System event log contains an Event ID 1003 with this stop error.

This problem occurs on servers that are running Symantec pcAnywhere 11.5 with Symantec AntiVirus 8.x or with Symantec AntiVirus 9.0 because the Symevent driver causes the Symantec real-time protection drivers to BSOD.

To resolve this issue, download the latest Symevent driver.

NOTE: To temporarily workaround this problem, disable the Symantec AntiVirus real-time protection drivers:

Symantec AntiVirus 8.x

1. Restart in Safe mode.

2. Open a CMD.EXE window and type:

REG ADD HKLMSYSTEMCurrentControlSetServicesNavap /V Start /T REG_DWORD /F /D 4
REG ADD HKLMSYSTEMCurrentControlSetServicesNavapel /V Start /T REG_DWORD /F /D 4

3. Disconnect the server from the network and restart it.

Symantec AntiVirus 9.0

1. Restart in Safe mode.

2. Open a CMD.EXE window and type:

REG ADD HKLMSYSTEMCurrentControlSetServicesSavrt /V Start /T REG_DWORD /F /D 4
REG ADD HKLMSYSTEMCurrentControlSetServicesSavrtpel /V Start /T REG_DWORD /F /D 4

3. Disconnect the server from the network and restart it.