Why SaaS Backup Matters: Protecting Data Beyond Vendor Guarantees

Do you need to back up software-as-a-service applications? Traditionally, the answer has been no. After all, part of the beauty of SaaS apps from the perspective of IT operations teams is that the SaaS vendor is responsible for most aspects of application management and maintenance.

But that doesn't mean that IT departments shouldn't worry about SaaS backup. Even if vendors promise to back up SaaS data for their customers, there are plenty of reasons for IT engineers to make their own backups, too.

Keep reading for details as we explain what SaaS backup means, why it's important, and how to implement it.

What Is SaaS Backup?

SaaS backup is the practice of backing up data stored in the SaaS applications that a company uses.

For example, if your business uses a cloud-based solution like Microsoft 365 or Google Workspace to provide productivity software to employees, your SaaS backup strategy would involve backing up data stored in these platforms.

Why Does SaaS Backup Matter?

Most IT departments have long recognized the importance of backup and recovery for applications and data that they host themselves. When no one else is managing your workloads and backing them up, having a recovery plan to restore them if necessary is essential for minimizing the risk that a failure could disrupt business operations.

Related:One-Man IT Department Conquers SaaS Management Challenges

But when it comes to SaaS, IT operations teams sometimes think in different terms. That's because SaaS applications are hosted and managed by external vendors, not the IT departments of the businesses that use SaaS apps. In many cases, SaaS vendors provide uptime or availability guarantees. They don't typically offer details about exactly how they back up applications and data or how they'll recover data in the event of a failure, but a backup guarantee is typically implicit in SaaS products.

Yet, even if your SaaS vendor promises to back up your data and you place a high degree of trust in the vendor, there are a number of good reasons for you to back up the data yourself, too. SaaS backup protects against risks like the following:

Related:The Art and Science of SaaS Spend Management

Who Needs SaaS Backup?

SaaS adoption has grown steadily in recent years. A 2023 estimate found that 70% of all applications were SaaS apps. By that measure, most organizations should consider SaaS backup because most of them use SaaS.

That said, some SaaS apps are more critical to the business than others, and not all necessarily need to be backed up. In general, backing up SaaS is most important in the case of SaaS apps that store critical information that doesn't exist elsewhere. This means that customer relationship management (CRM) platforms, business productivity suites, and sales systems are often critical to back up.

On the other hand, it's probably less important to back up a SaaS application that you use to share order information with a supplier, for example. Likewise, backing up a SaaS videoconferencing app is not likely to be critical because these apps typically don't store essential business data (an exception would be cases where a business is required to retain recordings of meetings and the recordings are stored in the SaaS vendor's platform).

How to Back Up SaaS

Because each SaaS app works differently and is hosted on different infrastructure, there is no one-size-fits-all approach to backing up SaaS apps. Instead, IT teams typically need to implement a flexible SaaS backup strategy that addresses all of the SaaS apps they need to support.

In general, the steps for implementing SaaS backup include:

Conclusion: Adding SaaS to Backup and Recovery Planning

Historically, SaaS apps haven't featured prominently, if at all, in backup and recovery strategies. But the growing reliance on SaaS apps — combined with the many risks that can befall SaaS application data even if the SaaS vendor provides its own backup or availability guarantees — makes it critical to integrate SaaS apps into backup and recovery plans. The risks of not backing up SaaS have simply become too great.