Surebridge Announces Customer-Service Web Portal

Enterprise application service provider (ASP) Surebridge announced the general release of ClientBridge, its customer-service Web portal designed to enhance accountability by anticipating and meeting the application needs of its customers throughout the lifecycle of their relationships. ClientBridge is included free with the Surebridge service offering and offers chief financial officers (CFOs), IT managers, and application end users access to online functions that assist in their day-to-day relations with Surebridge. ClientBridge provides both monthly analyses of critical business processes as well as realtime status updates.

The company's in-house development team built the Vignette-based portal, which is fully integrated with Surebridge's Siebel call-center system, PeopleSoft billing system, and system-monitoring tools and provides realtime access to open and closed work requests, billing information, and system availability. ClientBridge also provides access to client-specific documentation and account administration, placing all aspects of the Surebridge relationship in the customer's control.