How to Fix the Windows 10 Mobile Build 14951 Stuck with Update Downloading at 0% Issue

It appears Microsoft has figured out a work around that will allow Windows 10 Mobile Build 14946 based devices to upgrade to the latest Insider Fast Ring Build 14951.

Richard Hay, Senior Content Producer

October 21, 2016

3 Min Read
How to Fix the Windows 10 Mobile Build 14951 Stuck with Update Downloading at 0% Issue

When Microsoft released Windows 10 Mobile Build 14951 earlier this week there was a widespread issue experienced by testers on the previous Fast Ring build, 14946, that caused their device to be stuck at 0% trying to download build 14951.

After a few days of troubleshooting and asking Windows Insiders to pull additional logs from their testing devices, it appears Microsoft may have a solution for this issue.

I was part of that testing process and tried a work around last night from Microsoft but at the time it did not resolve my issue with downloading build 14951.

However, a couple of extra steps posted by the Windows Insider team overnight seems to have solved the update issue and build 14951 is currently installing on my Lumia 950 as I prepare this article.

So if you are seeing this error:

you need to follow these steps from Microsoft:

  • Plug your device into a charger

  • Open Settings > Update & Security > Windows Insider Program -  Change your device to "Slow" and then back to "Fast"

  • Turn on airplane mode Settings > Network & wireless >Airplane Mode

  • Navigate to Settings > Time & Language > Date & Time -  If On, turn “Set date and time automatically” to the Off position

    1. Change the date on the device to 7 days in the future

  • Return to the home screen & Reboot the device

  • After the reboot, turn off airplane mode - Settings > Network & wireless > Airplane Mode

  • Check for updates - Settings > Update & Security >Phone update > Check for updates

  • This process will fail with an error code.  This is expected!

  • Change the device date back to the current date - Settings >Time & Language > Date & Time

  • Check for updates -  Settings > Update & Security >Phone update > Check for updates

  • This check may fail again, this is ok.

  • Reboot the device

  • After the reboot, check for updates - Settings > Update & Security >Phone update > Check for updates

  • The check for updates should succeed and begin downloading 14951

According to Microsoft, a subset of users seeing this problem may need to take a few extra steps. I was one of these users and, as I mentioned earlier, it was these extra steps this morning that finally triggered the update to begin downloading on my device.

Here are those extra steps:

  • Switch Insider setting to Slow ring

  • Check for updates (will say you are up-to-date for the Slow ring)

  • Change back to Fast ring

  • Check for updates again and it should update

Microsoft states they have made the Windows Update changes on the backside that resolves this issue and it should not impact the next build since the changes are already in place.

If for some reason this workaround does not get the update downloading to your device then Microsoft has listed some additional options that require a little more time investment but should also resolve the issue. However, the above steps are by far the quickest resolution to the issue.

Did this work around help you get Build 14951 downloaded to your Windows 10 Mobile device?

But, wait...there's probably more so be sure to follow me on Twitter and Google+.

About the Author

Richard Hay

Senior Content Producer, IT Pro Today (Informa Tech)

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well with what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – AnotherWin95.com – came online in 1995. Back then I used GeoCities Web Hosting for it and WindowsObserver.com is the result of the work I have done on that site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed as a Microsoft MVP each subsequent year since that initial award. I am also a member of the inaugural group of Windows Insider MVPs which began in 2016.

I previously hosted the Observed Tech PODCAST for 10 years and 317 episodes and now host a new podcast called Faith, Tech, and Space. 

I began contributing to Penton Technology websites in January 2015 and in April 2017 I was hired as the Senior Content Producer for Penton Technology which is now Informa Tech. In that role, I contribute to ITPro Today and cover operating systems, enterprise technology, and productivity.

https://twitter.com/winobs

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