Why can't I change identities in Outlook Express after I installed Windows XP Service Pack 1 (SP1)?

A. Outlook Express lets you configure several different identities that have their own mail and news configuration and storage, which is useful for smaller environments if two users share a logon or you want to use different settings for mail and news. Typically, to create a new Outlook Express identity, you open the File menu, select Identities, then click Add New Identity. Likewise, to switch identities, you open the File menu, select Switch Identity, then select the identify that you want to use. However, after you install XP SP1, neither setting takes effect and you remain logged on under the current identity.

To work around this problem, you can clear the option to automatically use a certain user identity by performing the following steps:

When you want to switch identities, you can modify the default identity that you want to use by performing the following steps:

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