Microsoft Office 97 SR-1 Availability Update
Thanks to Michael Tsang for the update: Microsoft has pulled the ServiceRelease for Office 97 because of a Word 97 problem. Here is the officialstatement from Microsoft: Microsoft uncovered a problem with
August 19, 1997
Thanks to Michael Tsang for the update: Microsoft has pulled the ServiceRelease for Office 97 because of a Word 97 problem. Here is the officialstatement from Microsoft:
Microsoft uncovered a problem with the SR-1 patch that in rare circumstances can prevent Word 97 from saving changes when editing an existing document. This problem was discovered internally and to date, Microsoft Technical Support has only received one customer call on the issue. Regardless, we take this seriously and decided to make the SR-1 patch temporarily unavailable until we can post the update. This web page will have updated information as soon as it becomes available.
What to do if you have already installed the SR-1 patch:
Since we have only received one customer call to date, it is unlikely that users that have already installed the SR-1 patch will encounter the problem. However, an updated patch will be available on this page shortly, or customers can order the Office 97 Service Release setup CD free of charge by phone at 1-800-370-9272*. You will be required to provide the CD key number from your current Office 97 application. This number appears on your CD jewel case. If you have any technical questions on the Office SR-1, please call the local Microsoft Technical Support line.
1-800 Operators Hours of operation:
Monday - Friday: 8:00am - 10:00pm EST
Saturday: 9:30am - 7:30pm EST
Sunday: closed
The Microsoft Office 97 Service Release 1 page can be found at the Microsoft home page
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