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Wrong account used when connection with Office 365 applications
Solve problems if your machine is connecting to Office 365 applications with the wrong account.
John Savill
December 22, 2016
1 Min Read
Q. I'm using Office 365 but whenever I connect to portal.office.com or try and sync with OneDrive for Business the wrong credential is being used. What can I do?
A. I recently saw a problem when connecting to https://portal.office.com that the wrong credential was being used including with OneDrive for Business even after selecting sign-out and forget the identity. The solution was the following:
Open up Control Panel
Open the Credential Manager control panel applet
Select Windows Credentials
Look for a credential that is being used with the name you are trying to stop using and select Remove
This should resolve the issue.
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