Q. I'm trying to copy a user profile but the Copy To button is grayed out in the dialog box in the System Control Panel applet. How can I access that functionality?

A. The grayed out Copy To button usually occurs when you try to copy a profile that has been used since the computer has been started. Reboot the computer and don't log on as the profile you're trying to copy. The Copy To button should now be available. Also remember that you can't copy the profile you're currently logged on as