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I'm unable to connect to a secure web page using Internet Explorer.
John Savill
April 30, 2000
1 Min Read
A. If when you connect to a secure Web page, you may receive the following error message:
in Internet Explorer 4:
An error occurred in the secure channel support.
in Internet Explorer 5:
The page cannot be displayed. Cannot find server or DNS Error.
This is caused if one of the following authentication methods is not enabled:
PCT (Private Communications Technology) 1.0
SSL (Secure Socket Layer) 2.0
SSL 3.0
To resolve this issue perform the following:
Start Internet Explorer
From the Tools menu select 'Internet Options'
Select the Advanced tab
Check either PCT 1.2, SSL 2.0 or SSL 3.0
Click here to view imageClick Apply then OK
Another cause could be if you are connecting through a firewall you have notconfigure the proxy for https.
Start Internet Explorer
From the Tools menu select 'Internet Options'
Select the Connections tab
Click 'Lan Settings'
Under the Proxy area click Advanced
Make sure under 'Secure' you have a valid host and port (check with the admin if unsure)
Click OK to all dialogs
If this looks OK but still have problems try re-applying the latest servicepack.
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