Recap: The 2022 State of IT Operations Survey Report

Two years ago, most of us got locked out of our offices due to a global health crisis. But even the darkest clouds have silver linings. Though businesses initially faced a range of pandemic-specific challenges, many have embraced innovative ways to be productive and communicate.

It’s inspiring to see how companies embraced new, location-agnostic environments and rewrote outdated strategies to push forward a dynamic, modern way of working.

To analyze and explore the most recent changes in IT operations, Automox worked with AimPoint Group to produce the 2022 State of IT Operations Report: Powering the Modern Workforce.

Our researchers surveyed hundreds of industry professionals to find out how they’re continuing to revamp business processes, ditch legacy infrastructures, and support sustainable operations.
Speaking of silver linings, it’s clear IT teams are discovering ways to do their jobs with speed and ease while serving as strategic business drivers for their organizations. But, no doubt, we have more work to do.

Here’s a sneak peek at our findings:

Still, 93% of IT operations teams still rely on some degree of labor-intensive scripting to automate endpoint management. And, as per the figure below, nearly two-thirds of respondents describe their automation capabilities as “medium.” Their rankings indicate most solutions still require manual intervention. This has to change.

2022 State of IT Operations Report Preview

The 2022 State of IT Operations Report uncovers some of the major challenges faced by ITOps teams across several industries.

The Modern Workforce is Hybrid

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Clearly, there’s growth in the number of organizations where over 40% of employees work remotely some of the time. After a decrease from 2020’s temporary high of 70.7%, this measure is again on the rise.
Adopting tactical automation can ease heavy-lifting and offer substantial support – especially when it comes to endpoint management.

Endpoint Management Tooling Is… Messy

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As you can see, six out of ten respondents this year reported using more than ten tools to manage their endpoint device fleet. Another quarter uses slightly fewer tools. Both groups struggle with tool sprawl and inefficiency.

Endpoint Management Capabilities Are Being Tested

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A large majority of IT teams say there’s significant room for improvement when it comes to their endpoint management capabilities.

Summary of 2022 IT Operations Survey Findings

The current trends promise to increase the need for solutions that will make it easier for IT operations teams to manage more complex environments. Let’s take the following stats into consideration one more time:

So, How Can ITOps Teams Prepare for What’s to Come?

Instead of focusing time and money forcing on-premises legacy tools to work, 99% of participants plan to switch to cloud-native solutions in the next two years. IT teams hope to achieve the right level of efficiency, automate soul-crushing manual work, and adopt cloud-native tools for up-to-date control over shifting IT environments.

Want to learn more of what IT and security professionals have to say about today's most pressing topics? Download the full report from Automox here to see how your team stacks up.