Session 1: Troubleshooting Methodology
ITPro Today
July 17, 2014
Presented by: Alan Sugano
Running Time: 56 minutes
This session will focus on the troubleshooting basics. Alan will cover troubleshooting rules, problem isolation, how to search for a solution, tips for dealing with technical support, Google search tips, and Event Viewer review. The troubleshooting concepts in this first session will serve as the foundation for the next two sessions.
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