JSI Tip 2725. Keyex and Mouex drivers cause 'Service Failed to Start' event on Windows NT 4.0?
Jerold Schulman
August 17, 2000
1 Min Read
If you receive an error during startup that the Keyex and Mouex drivers failed to start, your Event log will contain:
Event Id:7
Description: service failed to start.
Source: Keyex.
These drivers are installed by IBM's Netfinity remote control software. To fix the problem:
1. Control Panel / Devices.
2. Select the Keyex device and press Startup / Disabled / Ok.
3. Select the Mouex device and press Startup / Disabled / Ok.
4. Select the Keyboard Class Driver and press Startup / System / OK.
5. Select the Mouse Class Driver and press Startup / System / OK.
6. Press Close to exit the Devices applet.
7. Exit Control Panel.
8. Shutdown and restart your Windows NT 4.0 computer.
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