JSI Tip 0419 - The most popular Knowledge Base articles are available via fax.

Microsoft has taken the most popular Knowledge Base articles and made them available (for free) via a touch-tone fax service.

To use the service:

1. Dial 1 (800) 936-4400.
2. Select Windows NT from the menu (currently option 1).
3. Enter 1 for Catalogue Orders.
4. Enter 1 to order items from the catalog.
5. Enter the 5 or 6 digit Q number (without the Q) followed by the # key.
6. Follow the prompts to enter your fax number.
7. When you have ordered all the items you want, hang up.
8. If you experience difficulty, you can call 1 (425) 635-3199.

ARTICLE LISTING

Dial-Up Networking

ITEM ID ARTICLE TITLE                                                PAGES

Q148154 RAS Client Cannot Browse RAS Server With IPX Only                2Q149907 Browsing a Remote Network from a DUN Client Using Only TCP/IP    2Q151760 Error 20091 When Client Dials RAS Server Using TCP/IP            3Q161516 Troubleshooting Modem Problems Under Windows NT 4.0              4Q162293 Troubleshooting RAS Client Issues in Windows NT 4.0              5Q171015 How to Install and Configure Windows NT 4.0 Dial-Up Networking   4

Hardware

ITEM ID ARTICLE TITLE                                                PAGES

Q126380 Troubleshooting CD-ROM Problems in Windows NT                    4Q139986 CD-ROM Drive Not Recognized After Installing Windows NT          2Q155053 Black Screen on Boot                                             3Q156344 Plug and Play Devices Not Detected or Installed                  2Q170995 How to Install Third-Party Network Adapter Drivers               2Q122926 Troubleshooting STOP: 0x0000007B or "0x4,0,0,0" Error            6

Internet

ITEM ID ARTICLE TITLE                                                PAGES

Q121877 Using RAS for Routing of IP Packets                             23Q152220 How to View and Remove Information from AutoDial                 4Q156569 How to Connect to Internet Service Providers from Windows NT     3Q157807 Enabling AutoDial with Internet Explorer in Windows NT 4.0       3Q161410 How to Set Up a Private Network Over the Internet Using PPTP     3Q163391 Troubleshooting Problems Communicating on the Internet           8Q169843 PPTP Connection to Multihomed Server May Not Succeed             2Q161986 Troubleshooting Internet Service Provider Login Problems         8Q166090 MSN Support in Windows NT                                        7

Miscellaneous

ITEM ID ARTICLE TITLE                                                PAGES

Q121517 How to Recover From a Corrupt NTFS Boot Sector                   7Q124550 Err Msg: Windows NT Could Not Start...Ntoskrnl.exe               3Q131735 How to Create Windows NT Boot Floppy Disks                       2Q135527 Err Msg: Windows NT Could Not Be Started As Configured           2Q136547 Restoring Windows NT Dual Boot After Installing Windows 95       3Q142065 Connecting Windows NT to Windows 95 with a Null-Modem Cable      3Q151237 Error Message When Installing TCP/IP or Adding TCP/IP Service    3Q166090 MSN Support in Windows NT                                        7

Printing

ITEM ID ARTICLE TITLE                                                PAGES

Q135406 Steps to Manually Remove and Reinstall a Printer Driver          3Q156082 Windows NT Printer Driver Support                                4Q160861 Printers May Produce Garbled Output After Print Job Is Deleted   2Q163551 Troubleshooting Printing Problems in Windows NT 4.0              6

Setup

ITEM ID ARTICLE TITLE                                                PAGES

Q100108 Overview of FAT, HPFS, and NTFS File Systems                     9Q103049 How to Manually Remove Windows NT                                4Q130087 How to Troubleshoot Windows NT Boot Floppy Disk Problems         2Q142865 Microsoft Support Policy on Hardware Not On Windows NT HCL       4Q151414 Windows 95 Partition Types Not Recognized by Windows NT          2Q151581 Cannot Upgrade Windows 95 to Windows NT Workstation 4.0          3Q154538 WinNT 4.0 Upgrade CD Will Not Upgrade WinNT 4.0 Installation     4Q155034 Dual-Booting Between Windows NT Workstation 4.0 and Windows 95   2Q155563 Toshiba T4900CT Laptop Computer Hangs at NTDETECT Screen         2Q155621 Comparison of Windows 95 and Windows NT Workstation 4.0          2Q155717 Windows NT 4.0 Installations Cannot Be Copied or Moved           2Q156530 Setup Stops When Inspecting Computer Hardware Configuration      3Q156903 Boot Loader Screen Keeps Repeating During Setup                  2Q160495 Err Msg: STOP: C000026C Unable to Load Device Driver...          2Q161703 Stop: 0x0000001E Error Message During Setup                      3Q163003 Compatibility Tool for Microsoft Windows NT 4.0 Available        5Q168931 Err Msg: Setup Was Unable to Verify Your : Drive              3Q171003 Stop 0x50 Error Message While Installing Windows NT 4.0          3Q122926 Troubleshooting STOP: 0x0000007B or "0x4,0,0,0" Error            6Q126690 Windows NT 4.0 Setup Troubleshooting Guide                      26

Deployment and Unattended Setup

ITEM ID ARTICLE TITLE                                                PAGES

Q153768 Changing the Default Installation Drive Using Unattended Setup   2Q155099 Creating Network Component .inf File for Unattended Setup        4Q155197 Unattended Setup Parameters for Unattend.txt File               36Q155614 Unattended Installation of Microsoft Windows NT 4.0              3Q155643 Case Studies Available Describing Windows NT 4.0 Deployments     2Q155644 Available Resources for Windows NT 4.0 Deployment                2Q156654 How to Disable the Installation of Exchange During Setup         3Q156795 Using Sysdiff.exe with Unattended Setup and Windows NT 4.0       5Q156823 How to Install an OEM Network Adapter Card in WinNT 4.0 Setup    4Q156876 Using UDF Files with Windows NT 4.0 Unattended Setup             4Q157361 How to Automatically Log On After an Unattended Setup            3Q157576 Troubleshooting Problems Using Sysdiff.exe Tool                 10Q157920 How to Prevent Welcome to Windows NT Screen During Setup         5Q158447 How to Run a Program Only Once After Unattended Setup of WinNT   5Q158484 How to Set the Administrator Password During Unattended Setup    2Q159624 Err Msg: Incorrect Arguments. Consult the Windows NT...          3Q163303 Sysdiff Cannot Be Used to Apply Service Pack                     3Q163554 Determining NIC Parameters for Setup Using Unattend.txt          4Q170271 Description of Zero Admin Kit for Windows NT Workstation 4.0     4