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Cloud ComputingChasing Cloud Computing Quality: It’s Not a Time for Toothless SLAsChasing Cloud Computing Quality: It’s Not a Time for Toothless SLAs
SLAs are a seemingly-wonderful idea, a contractual promise of reliability. “Upon receipt of a customer trouble ticket, Bigfirm Cloud Enterprises will resolve the customer issue within two hours of…” Or there are the“nines,” as in three, four, or five nines’ reliability.
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