JSI Tip 1499. RAS Counters Missing in Performance Monitor?

If some or all of the RAS or RRAS counters are missing in Performance Monitor, one or more of the following conditions probably exist on your Windows NT computer:

1. The Rasctrs.dll is missing or corrupt.

2. The Close, Collect, Library, and/or Open values are missing at:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesRemoteAccessPerformance

To resolve the problem, delete the Rasctrs.dll file and replace it from your latest Service pack. Then use Regedt32 to add any missing registry values at:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesRemoteAccessPerformance

The registry entries should be:

Value name: CloseData type: REG_SZData: CloseRasPerformanceData Value name: CollectData type: REG_SZData: CollectRasPerformanceData Value name: LibraryData type: REG_SZData: rasctrs.dll Value name: OpenData type: REG_SZData: OpenRasPerformanceData

NOTE: to extract Rasctrs.dll from the RRAS installation file, type:

mpri386.exe /T: /C

where is the folder you want to put the files in.