14 Governance Guidelines To Consider for Your Intranet

Blog use: Examples of how to use a blog, how to respond to comments, how to redirect inappropriate comments, how to use images and video

Community management: What constitutes a community, managing permissions and content, how to evolve the community over time, how to direct community dialogue

Customization: What can be customized, what cannot be customized, why customization is limited (if it is), tips for site owners on how to customize, resources for site owners to help them plan

Moderation: When moderation is required versus preferred, different types of moderation and when to use them, how to moderate effectively

Delivering relevant content: How to determine if content is relevant for a site’s users, what questions help determine relevancy

Using personal profile sites (My Sites): What types of images to use for the profile image, best practices for profile content, use of the personal blog and status update (reference these separate guidelines)

Relocating content: Why and when content should be relocated, best practices for relocating content, examples of when to relocate (e.g., defunct project site)

Wiki use: Examples of how to use a wiki, how to manage wiki growth, how to direct wiki users, reference naming convention guideline

What content goes where: What content is appropriate for team sites versus My Site versus community sites versus publishing sites

Site audits: When audits must be done, how the audit process works, who to go to with questions about conducting an audit, tools and resources for auditors, what happens to the audit results, examples of resulting improvements

Naming convention: Use version control to limit use of version in document names, convention for report dates, convention for department names, reason for the conventions, reference taxonomy guideline

Site owner planning: Sample plans, planning tools, what planning is required versus expected/preferred, what should be included in a site plan, how often site plans should be reviewed/revised

Status update use: Examples of how to use the status update, tips on how to write briefly, how to integrate status updates with other communication methods

Taxonomy use and suggestions: How to use the taxonomy effectively, how to decide which tags to use, how to provide suggestions for improvements to taxonomy, using search results to improve taxonomy, taxonomy section owner special guidelines