Microsoft to issue massive Surface Pro power cord recall

Microsoft is expected to announce a broad recall of power cords for Surface Pro, Surface Pro 2 and Surface Pro 3 by the end of this week.

Richard Hay, Senior Content Producer

January 21, 2016

1 Min Read
Microsoft to issue massive Surface Pro power cord recall

A report published this week by Channelnomics indicates that Microsoft will announce a very large voluntary recall of power cords for the companies Surface Pro, Surface Pro 2 and Surface Pro 3 tablet devices.

The recall is expected to apply across all Surface Pro devices that were built prior to 15 July 2015.

The report from Channelnomics has the following statement from a Microsoft spokesperson:

"As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly."

I suspect the return process will be handled through Microsoft's Surface support website where replacement accessories are already available for customers.

According to Channelnomics a full statement is expected from Microsoft sometime on Friday and will include all the details for customers to request their replacement power cords.

The big unknown is exactly how many devices are affected by this recall as Microsoft has never revealed exact sales numbers for their Surface line of hardware.

Have any of you with these Surface Pro devices noticed any issues with your power cords up to this point?

But, wait...there's probably more so be sure to follow me on Twitter and Google+.

About the Author

Richard Hay

Senior Content Producer, IT Pro Today (Informa Tech)

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well with what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – AnotherWin95.com – came online in 1995. Back then I used GeoCities Web Hosting for it and WindowsObserver.com is the result of the work I have done on that site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed as a Microsoft MVP each subsequent year since that initial award. I am also a member of the inaugural group of Windows Insider MVPs which began in 2016.

I previously hosted the Observed Tech PODCAST for 10 years and 317 episodes and now host a new podcast called Faith, Tech, and Space. 

I began contributing to Penton Technology websites in January 2015 and in April 2017 I was hired as the Senior Content Producer for Penton Technology which is now Informa Tech. In that role, I contribute to ITPro Today and cover operating systems, enterprise technology, and productivity.

https://twitter.com/winobs

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