Microsoft Releases Field Service Shell for Dynamics CRM on Windows 10

Access information online or offline and automatically synchronize data when a connection is available

Display up-to-the-minute, multi-day field agent schedules and job details

Get turn-by-turn driving directions to job sites

Call and email contacts, and browse their websites within the app

Update work schedule status in real-time

See work order problems on the schedule

Reassign schedules directly from the device

Change unassigned slots to other field agents

Enter and track parts or materials used

Access vendor, manufacturer, job site and client contact information

Record completed schedule slot labor

Perform and submit paperless field inspection processes

View and work with reference manuals

Capture customer signatures onsite