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Microsoft Releases Field Service Shell for Dynamics CRM on Windows 10
A new app connects service professionals to Dynamics CRM across devices.
Rod Trent
May 13, 2016
1 Min Read
Microsoft has developed and delivered a new Windows 10 UWP application for Field Service professionals. The intent is to provide a cross-device solution to allow for full service automation. Offered as a connection to Microsoft Dynamics CRM, Field Service provides the following features:
Access information online or offline and automatically synchronize data when a connection is available
Display up-to-the-minute, multi-day field agent schedules and job details
Get turn-by-turn driving directions to job sites
Call and email contacts, and browse their websites within the app
Update work schedule status in real-time
See work order problems on the schedule
Reassign schedules directly from the device
Change unassigned slots to other field agents
Enter and track parts or materials used
Access vendor, manufacturer, job site and client contact information
Record completed schedule slot labor
Perform and submit paperless field inspection processes
View and work with reference manuals
Capture customer signatures onsite
Get it in the Windows store: Field Service Mobile
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