Microsoft issues patch to address issues on Surface Pro 4 and Surface Book

Microsoft is trying to address a common driver related issue on the new Surface Pro 4 and Surface Book by providing a system hardware update to all affected devices through Windows Update.

Richard Hay, Senior Content Producer

December 2, 2015

1 Min Read
Microsoft issues patch to address issues on Surface Pro 4 and Surface Book

No new hardware launch is ever perfect. It is even more challenging when you launch that new hardware running the latest Intel based Skylake chipset.

Early adopters of Microsoft's Surface Pro 4 and Surface Book have been plagued by regular display driver crashes since their release in October.

Microsoft's Answers Forum is littered with complaints about this and Joe from Microsoft has been actively spreading the good news of a fix being pushed out.

Hi all,  We will be releasing a new driver sometime later today 12/2/15. For those that are seeing the following issue, this new driver will improve the situation. Display appears to hang, and then you will get a message that the display adapter has reset.  Usually happens in certain scrolling situations on web pages. We are continuing to investigate the issues that you are all reporting. We are listening.

According to a later update in that same thread from Joe, the display driver should be at version 20.19.15.4326 after the new hardware drivers are installed.

This is a staggered roll out so not all devices will immediately receive the fix. Keep checking Windows Update for when it lands or else wait until it is automatically installed.

Were any of you experiencing the display driver crash? If so, did this update fix that for your device?

But, wait...there's probably more so be sure to follow me on Twitter and Google+.

About the Author

Richard Hay

Senior Content Producer, IT Pro Today (Informa Tech)

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well with what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – AnotherWin95.com – came online in 1995. Back then I used GeoCities Web Hosting for it and WindowsObserver.com is the result of the work I have done on that site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed as a Microsoft MVP each subsequent year since that initial award. I am also a member of the inaugural group of Windows Insider MVPs which began in 2016.

I previously hosted the Observed Tech PODCAST for 10 years and 317 episodes and now host a new podcast called Faith, Tech, and Space. 

I began contributing to Penton Technology websites in January 2015 and in April 2017 I was hired as the Senior Content Producer for Penton Technology which is now Informa Tech. In that role, I contribute to ITPro Today and cover operating systems, enterprise technology, and productivity.

https://twitter.com/winobs

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