Bot Idea - QnA Maker

Microsoft is providing a new service for building a bot to answer your frequently asked questions.

Richard Hay, Senior Content Producer

December 20, 2016

2 Min Read
Bot Idea - QnA Maker

Looking for a way to try out this whole new intelligent bot services but not sure where to start?

Well, one thing most companies and organizations already have can be the basis for your first interactive bot using Microsoft's Cognitive Services.

The QnA Maker from the Redmond company, claims that it will take just a few minutes to take your organizations/companies Frequently Asked Questions (FAQ) and turn it into a fully functioning bot.

Once you sign into the QnA website, it will use a series of questions to get all the info from you to create the service.

Some of the info you will need to provide includes:

  • Name of your service

  • URL to your FAQ page

  • If there is no FAQ available then you can also upload documentation that contains questions and answers

  • If all else fails you can enter the information manually

I tried this service out by entering a few question and answer pairs manually through the creation wizard.

Once I added the Q&A pairs, I selected Save and retrain so the information could be integrated into the bot.

I then tested my simple setup by selecting Test in the left hand sidebar.

You just keep entering data, referred to as the Knowledge Base, to build your interactive bot QnA service.

Once it is published a sample HTTP request will be provided so you can integrate the bot into your services. You can go back and continue to refine the Knowledge Base and other settings as necessary to keep the bot up to date and running.

The free preview of the QnA Maker allows up 10 transactions per minute and 10,000 per month for your QnA bot service.

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About the Author

Richard Hay

Senior Content Producer, IT Pro Today (Informa Tech)

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well with what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – AnotherWin95.com – came online in 1995. Back then I used GeoCities Web Hosting for it and WindowsObserver.com is the result of the work I have done on that site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed as a Microsoft MVP each subsequent year since that initial award. I am also a member of the inaugural group of Windows Insider MVPs which began in 2016.

I previously hosted the Observed Tech PODCAST for 10 years and 317 episodes and now host a new podcast called Faith, Tech, and Space. 

I began contributing to Penton Technology websites in January 2015 and in April 2017 I was hired as the Senior Content Producer for Penton Technology which is now Informa Tech. In that role, I contribute to ITPro Today and cover operating systems, enterprise technology, and productivity.

https://twitter.com/winobs

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