Utilities Embrace AI for More Integrated Operations: Cisco Study

Nearly half of utilities expect AI will support better collaboration across IT and operational technology (OT) functions integral to their operations, according to a new report by Cisco.

The report spoke to 145 utility industry professionals in 17 countries from management to the C-suite, at firms with annual revenues of more than $100 million. 

OT is defined as technology – hardware, software, networks – that interface with the physical world. In utilities, this includes industrial control systems that automate activities to generate and deliver electricity and natural gas to customers.

Most (90%) survey respondents said they are maintaining or increasing OT expenditure, with 45% saying AI will support better collaboration across IT and OT functions, which is seen as the second most important measure for overcoming internal obstacles to growth. 

A main driver for investment is improving efficiency followed by increasing automation. Firms are investing in industrial networking to protect and maintain dispersed substations, distribution grids and distributed energy resources. 

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