New York Leverages AI for City Services, Security: Keynote at AI Summit New York

AI has a growing role in managing city services, especially in a large and complex city like New York. 

In his opening address at the AI Summit New York, Matthew Fraser, New York’s chief technology officer offered insight into AI's critical role in urban infrastructure, particularly in cybersecurity and public services.

He discussed NYC's AI strategy, which includes a municipal AI action plan and a generative AI policy, with collaboration from private sector partners like Google and Microsoft and highlighted the city's efforts to ensure transparency, accountability and equity in AI deployment.

Fraser began by emphasizing the importance of introducing AI from a human perspective in everything from cybersecurity and customer service to helping people improve their well-being.

To illustrate the scale of the operation from a cybersecurity perspective alone, Fraser said NYC sees more than 90 billion security events a week and uses artificial intelligence to break that down to fewer than 50 things humans need to deal with.

“The security mission is so massive that without AI, we wouldn't be able to keep New York City's tech space safe,” he said.

Fraser added that his team is turning to AI to handle tasks like power benefits access.

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