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When I install BackOffice Server 4.5 on a Windows 2000 Server, why don't the Intranet Collaboration and Publishing Kits install?
Microsoft Product Support Services
October 15, 2000
2 Min Read
A. When you install BackOffice Server (BOS) 4.5 on a Win2K Server machine, Site Server version 3.0 is blocked and isn't available as an optional component through any installation method. Because both the Intranet Collaboration Kit and the Intranet Publishing Kit depend on Site Server 3.0, they also don't install.
If you manually install Site Server version 3.0 and Site Server version 3.0 Service Pack 3 (SP3) after you install BOS 4.5, you still can't install the Intranet Collaboration or Publishing Kit. When you try to choose either component during BOS 4.5 setup, both are unavailable, and the system generates one of the following error messages (depending on which component you try to select):
BackOffice Server 4.5 Setup
Intranet Collaboration Kit depends on Site Server, which has 1 or more install problem(s).
BackOffice Server 4.5 Setup
Intranet Publishing Kit depends on Site Server, which has 1 or more install problem(s).
To resolve this problem, you need to remove BOS 4.5, then reinstall it following the instructions included in the "Installing Microsoft BackOffice Server 4.5 on Windows 2000 Server" white paper. To remove BOS 4.5, perform the following steps:
Use the Control Panel Add/Remove Programs applet to uninstall Site Server 3.0 SP3. You might not be able to do this if you didn't create an uninstall folder. However, because you will reinstall this program, it isn't an issue if you can't uninstall it.
Use the Control Panel Add/Remove Programs applet to uninstall Site Server 3.0.
Use the Control Panel Add/Remove Programs applet to uninstall SQL Server 7.0.
Uninstall Exchange Server 5.5 by running the exchsvrserversetupi386setup.exe program from CD-ROM number 4.
Use the Control Panel Add/Remove Programs applet to uninstall Proxy Server.
Uninstall SNA Server by running the SNA40i386setup.exe program from CD-ROM number 7.
Use the Control Panel Add/Remove Programs applet to uninstall the BackOffice Server 4.5 Setup files.
Reboot the computer and ensure that the following folders for the associated programs are deleted:
Microsoft Site Server
Site Server 3.0 SP2
MSSQL7
exchsrvr
MSP
SNA
Program FilesMicrosoft BackOffice
urlcache
Use regedt32.exe to delete the following keys from the HKEY_LOCAL_MACHINESOFTWAREMicrosoft key:
Inetkit1
Inetkit2
BackOffice Web Administrator
BackOffice Administrator
BackOfficeHelp
Restart your computer, then start the Distributed Transaction Coordinator and Indexing Services.
Install Site Server 3.0, then install Site Server 3.0 SP2.
Start the Distributed Transaction Coordinator and Indexing Services.
Use BackOffice 4.5 Setup to install the BOS components.
Use the Microsoft BackOffice Server 4.5 Readiness Kit for Windows 2000 CD-ROM to update the BOS components as described in the "Installing Microsoft BackOffice Server 4.5 on Windows 2000 Server" white paper.
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