CallXpress for Windows NT 5.03

One-stop messaging

Using a Windows NT Server 4.0 system, Dialogic World communications cards,Brooktrout fax cards, RightFAX server software (RightFAX is a subsidiary of Applied Voice Technology--AVT), and CallXpress server and client software, AVT's CallXpress solution turns a telephone or multimedia computer into one interface from which you can send and receive digital, fax, and audio communications. CallXpress integrates with existing PBX systems, and it's compatible with most PBX systems in use today.

From the Microsoft Outlook client interface, CallXpress lets you see voice, fax, and email messages, and you can use Outlook tools to manage them. CallXpress can log in to Outlook or Exchange as a service with permission to access mailboxes. You can also manage the three message types from your telephone. For example, when you dial in to your office to access your voice messages, CallXpress presents your fax and email messages, too. CallXpress can forward your fax and email messages to a fax machine or printer, or read your email messages to you using a special text-to-speech engine.

You can configure CallXpress user mailboxes to receive incoming faxes in different ways. CallXpress can convert incoming faxes to text using an opticalcharacter recognition (OCR) program, and edit the fax or resend it as an emailmessage. After CallXpress converts the fax to text format, you can listen to themessage through a telephone handset or speakers on a multimedia desktop PC.

You can manage incoming voice calls with the Desktop Call Manager feature.Desktop Call Manager displays caller information on users' computer screens toidentify incoming calls. Users can forward calls to other users, prompt callersto leave a message, or put callers on hold. You can customize the questionsDesktop Call Manager asks callers.

To provide a higher level of call automation, Desktop Call Manager feedsincoming caller IDs as links to personal information management and databasesoftware packages, including Microsoft Access and Symantec ACT! 3.0. AVT writesdrivers for similar software products at no charge, as long as the product usesMicrosoft's Dynamic Data Exchange (DDE) format. This support lets Desktop CallManager display sales records and other client information on screen when usersanswer their phones.

CallXpress includes a fully customizable auto-attendant that providescompany information and performs call routing in American and British English,French, German, Spanish, and TTY. CallXpress supports remote administrationthrough a WAN, Remote Access Service (RAS), or Compaq's Carbon Copy 32 remoteaccess software. CallXpress 5.03 is Year 2000 (Y2K)-compliant.

To set up CallXpress, install the CallXpress client software on amultimedia desktop computer and install the server software on an NTFSpartition. When you install the server software, CallXpress lets you put theclient software on the server for easy access and installation by users. Thesoftware runs on NetBEUI or TCP/IP. If you use TCP/IP, the CallXpress serverrequires an assigned IP address because CallXpress doesn't support Dynamic HostConfiguration Protocol (DHCP).

After you install the client software and reboot, CallXpress adds aturquoise telephone icon to the Outlook toolbar. (AVT plans to add support forLotus Notes and GroupWise in a future CallXpress release.) Clicking the iconopens a window in which users can record new messages or access receivedmessages. If you don't have a multimedia computer, CallXpress rings yourtelephone (via your PBX) and lets you use the phone to record or listen tomessages.