Connect System Center Service Manager 2012 to Exchange

Q: Can I connect System Center 2012 Service Manager to multiple Exchange mailboxes?

A: System Center Service Manager uses an Exchange connector for communication with Exchange mailboxes. In the past, Service Manager 2010 Exchange Connector 1.0 and 2.0 releases allowed connection only to a single mailbox. However, Service Manager 2012 leverages a new connector, Exchange Connector 3.0, which supports multiple mailboxes, enabling Service Manager to pull mail from different accounts.

To create an instance of the Exchange connector for each mailbox to be monitored and for any mailbox that is not the workflow accounts mailbox, select the Use impersonation option, which the screen shot below shows.

Because the connection to the account always comes from the workflow account, you need to make sure the Service Manager workflow account has impersonation rights in Exchange for this mailbox. For example, I used the following command:

[PS] C:Windowssystem32>New-ManagementScope -Name: 'SvcMgrWork Impersonates' -RecipientRestrictionFilter 'DisplayName -eq "HelpMe Superman"'

which returned the following:
Name                ScopeRestrictionType Exclusive           RecipientRoot       RecipientFilter     ServerFilter
----                -------------------- ---------           -------------       ---------------     ------------
SvcMgrWork Imper... RecipientScope       False                                   DisplayName -eq ...

 

[PS] C:Windowssystem32>New-ManagementRoleAssignment -Name 'SvcMgrWork Impersonates Superman' -Role ApplicationImpersonation -User SvcMgrWork -CustomRecipientWriteScope 'SvcMgrWork Impersonates'

returned this output:

Name                           Role              RoleAssigneeName  RoleAssigneeType  AssignmentMethod  EffectiveUserNam
                                                                                                       e
----                           ----              ----------------  ----------------  ----------------  ----------------
SvcMgrWork Impersonates Sup... ApplicationImp... SvcMgrWork        User              Direct