How can a user request an EFS recovery certificate?

Start the MMC console (Start - Run - MMC.EXE)

From the Console menu select 'Add/Remove Snap-in...'

Click Add

Select Certificates and click Add

Select 'My user account' and click Finish

Click Close

Click OK to the main dialog

Expand the Certificates root and right click on Personal

Select 'Request New Certificate' from the 'All Tasks' menu

Click Next to the Certificate Request Wizard

Select 'EFS Recovery Agent' and click Next

Enter a friendly name and description. Click Next

Click Finish the summary dialog

Click 'Install Certificate'. Click OK