Remote Control Software - 14 Sep 1999

Take control of users' systems

If you're an IT manager and your department's travel costs to support remote users concern you, consider using remote control software to eliminate this expense. Remote control software lets you take control of users' systems, fix system problems, and show users how to perform a task from one console.

This month's buyer's guide contains software products that offer remote control capabilities. Remote control software lets you access another PC via DUN, direct dial, or network connections (including the Internet). After you connect, you can perform administrator functions, such as transfer files, troubleshoot systems, run remote applications, train users, or carry out a combination of these functions.

Making Your Selection
When you choose a remote control tool, be aware of the available options. For example, each product handles security differently—some products use a simple username and password, and others use Windows NT authentication and Secure Sockets Layer (SSL). Also, some remote control software products support only NT; other products let you control heterogeneous systems.

Another factor you need to consider is your proximity to the system you want to control. If you must repair a system that is located halfway around the world, you can't remotely control and fix this system until it has the client software. Days could pass before the remote system receives the software.

Remote control products come with a variety of user interfaces (UIs). Your choices range from the DOS prompt to an exotic GUI. Regardless of your requirements, the products in this buyer's guide can transport you to another system on your network and you won't have to leave your seat.