HP Survey: Concerns About AI in the Workplace

AI’s impact on the workforce is profound as 91% of IT decision-makers say they have used AI, but 41% are worried their jobs will be replaced by AI.

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business person standing in front of large monitor with the text AI written in binary code
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At a Glance

  • Only 28% of knowledge workers report a healthy relationship with work, with minimal year-over-year improvement.
  • AI usage has surged, especially among younger workers. Most see it as a key to better work-life balance and job satisfaction.
  • While AI offers opportunities, many still feel unprepared to use it, though fears of job loss are gradually declining.

I’m going to go out on a limb here and say that if most of us who work for a living won “enough” money in a lottery (or maybe at the roulette wheel), we would probably quit our job and do whatever we want for the rest of our lives. Since the odds of such a windfall are minuscule, let’s focus instead on what’s happening in the workplace and what knowledge workers, IT decision-makers, and business leaders think about work and the people who perform and manage it.

HP just published its second annual Work Relationship Index (WRI) report. It’s based on a survey of more than 15,000 workers from 12 countries, from Australia to the United States. The survey includes 12,000 knowledge workers (1,000 from each country), 2,400 IT decision-makers (200 from each country), and 1,200 business leaders (100 from each country).

As expected, the survey had some surprising and not surprising results.

Key Findings Include (Surprise) AI Usage Exploded

There’s a lot of data to unpack, but here are two areas of the report that are particularly interesting:

  • People’s relationship with work remains unhealthy.

  • AI usage has “exploded,” which could be vital to driving a better relationship with work while unlocking a personalized work experience for knowledge workers. But it’s also concerning for workers.

Related:ERP Skills Outpace AI in 2024 as Demand for IT Strategy Soars

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About the Authors

Zeus Kerravala

Founder and Principal Analyst, ZK Research

Zeus Kerravala is the founder and principal analyst with ZK Research.

Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.

Kerravala does research through a mix of end user and channel interviews, surveys of IT buyers, investor interviews as well as briefings from the IT vendor community. This gives Kerravala a 360 degree view of the technologies he covers from buyers of technology, investors, resellers and manufacturers.

Kerravala uses the traditional on line and email distribution channel for the research but heavily augments opinion and insight through social media including LinkedIn, Facebook, Twitter and Blogs. Kerravala is also heavily quoted in business press and the technology press and is a regular speaker at events such as Interop and Enterprise Connect.

Prior to ZK Research, Zeus Kerravala spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firm's most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP). Prior to GTP, Kerravala had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons Inc.

Kerravala holds a Bachelor of Science in physics and mathematics from the University of Victoria in British Columbia, Canada.

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