Fix for Logitech Brio Webcam Not Working After Upgrade to Windows 10 Creators Update

If you have upgraded to the Windows 10 Creators Update and found your Logitech Brio webcam not working this is now you fix it.

Richard Hay, Senior Content Producer

April 6, 2017

1 Min Read
Fix for Logitech Brio Webcam Not Working After Upgrade to Windows 10 Creators Update

Yesterday, when I upgraded my podcasting machine to the newly released Windows 10 Creators Update, everything seemed to go just fine until it was time to logon using Windows Hello and the Logitech Brio webcam.

There was no response from the camera after that final restart and I had to log in using other credentials.

Once I had things sorted out after the upgrade I did some research and discovered a fix for this issue in the Logitech Brio Knowledge Base in this article.

Here are the steps laid out in that article, with screenshots, for getting your Brio webcam working after the upgrade to the Creators Update.

Step 1

Open the Device Manager then expand the "Imaging devices" list to find the Logitech BRIO entry. Right Click and select "Update driver".

Step 2

Select "Browse my computer for driver software"

Step 3

Select "Let me pick from a list of available drivers on my computer"

Step 4

Select "USB Video Device" and then select "Next"

Step 5

Drivers will now be installed.

Step 6

After drivers are installed select "Close"

Step 7

Restart your system for changes to take effect.

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About the Author

Richard Hay

Senior Content Producer, IT Pro Today (Informa Tech)

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well with what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – AnotherWin95.com – came online in 1995. Back then I used GeoCities Web Hosting for it and WindowsObserver.com is the result of the work I have done on that site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed as a Microsoft MVP each subsequent year since that initial award. I am also a member of the inaugural group of Windows Insider MVPs which began in 2016.

I previously hosted the Observed Tech PODCAST for 10 years and 317 episodes and now host a new podcast called Faith, Tech, and Space. 

I began contributing to Penton Technology websites in January 2015 and in April 2017 I was hired as the Senior Content Producer for Penton Technology which is now Informa Tech. In that role, I contribute to ITPro Today and cover operating systems, enterprise technology, and productivity.

https://twitter.com/winobs

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